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Medical Office Assistant and Unit Clerk Diploma

Two graduates of a Medical Office Assistant and Unit Clerk course are working in hospital.
Next program start dates:
Monday, December 5, 2022
Tuesday, January 3, 2023
Apply Online
MOA and Unit Clerk Combined
Having both in one program provides better value
Friendly Environment
Instructor ensures students feel at ease in the classroom
Interactive Learning
Students are able to ask questions and learn extra skills

Medical Office Assistant and Unit Clerk Diploma


54 weeks


Alberta Ontario


On-site / Online / Combination


Morning Evening Weekend

Medical Office Assistant and Unit Clerk Diploma Summary

The Medical Office Assistant (MOA) and Unit Clerk Diploma from ABM College equips students with the knowledge and skills to work in a variety of medical care environments. Students will be trained in multiple medical office administrative technologies and also in the following areas: 

  • Advanced medical technology
  • Medical transcription
  • Clinical and administrative procedures
  • Billing and scheduling through Wolf EMR
  • Filing records
  • Microsoft Office and more! 

In addition to all their training, students also have the opportunity to gain real hands-on experience through a practicum. 

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Medical Office Assistant and Unit Clerk Diploma Description

Our Medical Office Assistant and Unit Clerk course is designed to give our students the right combination of theoretical fundamentals and practical skills that are required when working alongside other medical staff and patients. This accelerated program allows students to develop and polish their skills and to improve their skills and learning in a professional environment. 

With healthcare being one of the fastest growing professions, both MOAs and unit clerks are in high demand. Those who choose to enter this industry can look forward to a wide range of employment opportunities in different medical settings. 

Graduates of this program can be employed at any of the following: 

  • Hospitals
  • Acute care facilities
  • Continuing care facilities
  • Rehabilitation institutions
  • Doctor Offices
  • Medical clinics and other health-care settings
  • Public and private insurance companies
  • Health software companies

Career Opportunities

  • Hospital Unit Clerk
  • Medical Clinic Office Assistant
  • Medical Receptionist
  • Laboratory Clerk
  • Physician’s Assistant

Salary Range

Medical Office Assistant and Unit Clerk Diploma Information Kit

This kit includes important details on the Medical Office Assistant and Unit Clerk Diploma program at ABM College.

Note: For non-domestic students with a study permit or visa, please see our International Students form here.

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A young female Medical Office Assistant speaks with a doctor in a hospital hallway.

Admission Requirements

Standard Admission

Passed Grade 12 or equivalent Score of 15 or higher on Entrance Exam (Scholastic Wonderlic) Successful interview with ABM College Administration  If student’s first language is not English, Canadian Language Benchmark of 5 with SLE Language Evaluation Test (Accuplacer) *All students must provide a current medical certificate, proof of Hepatitis B immunization, and clear criminal record check prior to admission.

Mature Admission

Students must meet ALL of the following criteria: 1. Out of high school for two years. 2. Be at least 18 years of age prior to admission (BC residents must be 19 years of age). 3. Successful test result on Wonderlic Scholastic Level Aptitude Exam, OR Thirty-three credits towards an Alberta high school diploma, verified by transcript, with 50% or better in Grade 10 English and in Grade 10 Mathematics, or non-Alberta equivalent. 4. Medical certificate, immunization for Hepatitis B. 5. Successful interview with school administration. 6. CPR & First Aid certificates.

Detailed Requirements

Get started in your healthcare career with ABM College’s Online Medical Assistant and Unit Clerk Program! Learn the skills you need in this MOA course to be successful
Get Detailed Admission Requirements

I recently graduated at ABM College and I can say that I learned a lot. I had good teachers and there was good management of the school. After one week of my practicum, I got a job as a Medical Office Assistant in one of busiest family and walk-in clinic here in Calgary.

Leslie Tungpalan

Course Components

Standards of Safety

This course covers the concepts of health and safety. It details strategies about infection control and disease prevention. It explains in detail the concept of Nosocomial infections. Students are given an introduction about the chain of infection and modes of transmission of infection. The role of an AHP in storing and handling vaccines, sanitization, sterilization, and asepsis is discussed in detail.

Diagnostic Tests

In this course, the students get an introduction about different lab and diagnostic tests. Patient preparation and the importance of these tests is discussed in detail. This course will prepare the health care professionals for their role in the medical office regarding booking and processing orders related to diagnostic tests.

Health Care Plans

This course provides an introduction to the provincial/territorial health care plans. Common insured and uninsured health services are discussed. Eligibility, format, application, and purpose of health cards in Canada are discussed. Private insurance providers and health care service benefits are identified.


This course provides an introduction to the way provincial and territorial ministries process health claims. The student will be able to understand the billing submission process and the stages of the billing cycle. The important role assumed by the administrative health professionals in the claim submission process is clearly outlined.


This course highlights the most important role of an administrative health professional in a medical office setting which is appointment scheduling, both manual and electronic. This course covers several appointment booking styles and their advantages and disadvantages. How to manage booking specialist appointments and diagnostic tests is outlined.

Hospital Procedures

This course outlines the organizational structure and different departments of a hospital. Students will understand the vital responsibilities of a clinical secretary and their roles. The process involved in admissions, discharge, and transfer of the patient will be covered in this course. Procedures related to oxygenation and inhalation, ileostomy, colostomy, mammograms, CT, and MRI are all covered in great detail.

Medical Software

Students will learn about the role of medical software in medical documentation. Students are prepared to work in a computerized environment. Students work hands-on software like Med Access and ACCURO.

Health Care Communication

This course covers the different methods of communicating in a medical office. The proper use of fax and telephone is discussed in detail. The vital role of telephone manners in effective client communication is discussed. Strategies to deal with different types of callers and taking telephone message is emphasized. Proper protocol for writing emails is outlined. The accuracy of written communication is highlighted. Face to face communication is discussed in detail.


This component requires a student to be placed in business setting for four weeks, where they can have a hands-on experience translating the skills they have learned throughout the course.

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