Medical Office Assistant and Unit Clerk Diploma

Two graduates of a Medical Office Assistant and Unit Clerk course are working in hospital.
Next program start dates:
Monday, May 6, 2024
Monday, June 3, 2024
Apply Online
MOA and Unit Clerk Combined
Having both in one program provides better value
Friendly Environment
Instructor ensures students feel at ease in the classroom
Interactive Learning
Students are able to ask questions and learn extra skills

Medical Office Assistant and Unit Clerk Diploma


54 weeks


Calgary / Toronto


On-site / Online / Combination


Morning / Evening / Weekend

Medical Office Assistant and Unit Clerk Diploma Summary

The Medical Office Assistant (MOA) and Unit Clerk Diploma from ABM College equips students with the knowledge and skills to work in a variety of medical care environments. Students will be trained in multiple medical office administrative technologies and also in the following areas: 

  • Advanced Medical Terminology
  • Medical Transcription
  • Clinical and Administrative Procedures
  • Billing and Scheduling through Accuro and Med Access
  • Filing Records
  • Microsoft Office and more! 

In addition to all their training, students also have the opportunity to gain real hands-on experience through a practicum. 

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HCA PLAR Student Guide

Medical Office Assistant and Unit Clerk Diploma Highlights

Our Medical Office Assistant and Unit Clerk course is designed to give our students the right combination of theoretical fundamentals and practical skills that are required when working alongside other medical staff and patients. This accelerated program allows students to develop and polish their skills and to improve their skills and learning in a professional environment. 

With healthcare being one of the fastest growing professions, both MOAs and unit clerks are in high demand. Those who choose to enter this industry can look forward to a wide range of employment opportunities in different medical settings. 

Graduates of this program can be employed at any of the following: 

  • Hospitals
  • Acute Care Facilities
  • Continuing Care Facilities
  • Rehabilitation Institutions
  • Doctor Offices
  • Medical Clinics and other Health-Care Settings
  • Public and Private Insurance Companies
  • Health Software Companies

Career Opportunities

  • Hospital Unit Clerk
  • Medical Clinic Office Assistant
  • Medical Receptionist
  • Laboratory Clerk
  • Physician’s Assistant

Salary Range

Medical Office Assistant and Unit Clerk Diploma Information Kit

This kit includes important details on the Medical Office Assistant and Unit Clerk Diploma program at ABM College.

Note: For non-domestic students with a study permit or visa, please see our International Students form here.

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A young female Medical Office Assistant speaks with a doctor in a hospital hallway.

Admission Requirements

Standard Admission

1. Successful completion of Grade 12 or equivalent. 2. Passing score on the Wonderlic Scholastic Level Exam. 3. Passing score on the Accuplacer Test. 4. Successful interview with ABM College Admissions.

Mature Admission

1. Applicants must be out of high school for at least two years. 2. Applicants must be at least 18 years of age prior to admission. 3. Passing score on the Wonderlic Scholastic Level Exam. 4. Passing score on the Accuplacer Test. 5. Successful interview with ABM College Admissions.

Detailed & International Requirements

For any other program or region-specific requirements, please contact one of our Admissions Advisors. For International Students, please refer to the International Students Admission Requirements.

Domestic Detailed Admission Requirements

I recently graduated at ABM College and I can say that I learned a lot. I had good teachers and there was good management of the school. After one week of my practicum, I got a job as a Medical Office Assistant in one of busiest family and walk-in clinic here in Calgary.

Leslie Tungpalan

Course Curriculum

Microsoft Office

This training will help students to effectively utilize all the features of Microsoft Office products, and increase productivity. Students become well versed in the Microsoft Word, Excel, Access, PowerPoint and Outlook applications. This 4-week module helps students sharpen their computer and Office skills and prepare for the main course modules.

Diagnostic Tests

In this course, the students get an introduction about different lab and diagnostic tests. Patient preparation and the importance of these tests is discussed in detail. This course will prepare the health care professionals for their role in the medical office regarding booking and processing orders related to diagnostic tests.

Health Care Plans

This course provides an introduction to the provincial/territorial health care plans. Common insured and uninsured health services are discussed. Eligibility, format, application, and purpose of health cards in Canada are discussed. Private insurance providers and health care service benefits are identified.


This course provides an introduction to the way provincial and territorial ministries process health claims. The student will be able to understand the billing submission process and the stages of the billing cycle. The important role assumed by the administrative health professionals in the claim submission process is clearly outlined.


This course highlights the most important role of an administrative health professional in a medical office setting which is appointment scheduling, both manual and electronic. This course covers several appointment booking styles and their advantages and disadvantages. How to manage booking specialist appointments and diagnostic tests is outlined.

Hospital Procedures

This course outlines the organizational structure and different departments of a hospital. Students will understand the vital responsibilities of a clinical secretary and their roles. The process involved in admissions, discharge, and transfer of the patient will be covered in this course. Procedures related to oxygenation and inhalation, ileostomy, colostomy, mammograms, CT, and MRI are all covered in great detail.

Medical Software

Students will learn about the role of medical software in medical documentation. Students are prepared to work in a computerized environment. Students work hands-on software like Med Access and ACCURO.

Medical Terminology

Students are introduced to anatomy and physiology of all the human body systems. Students learn from a cellular level to detailed structures including all the body systems and functions. The purpose of this course is to prepare students to work in a health care environment as medical language is the language of health care.


This module covers basic accounting principles including debits and credits, balance sheet and Income statements. It outlines and explains the normal balances in accounts and explains in depth accounts payable procedures.

Health Information and Record Management

This course introduces the students to the composition of health chart. The various documents of health record and its management are discussed. The legal aspect of a health chart and the Privacy Legislature are introduced. The importance of confidentiality is emphasized. Various components of a medical chart are discussed in detail.


This course elaborates the role of a medical transcriptionist in the healthcare field. It highlights the professional skills need to transcribe accurately. It introduces various technologies that are used in this field. This course prepares the student to support physicians in health care documentation.

Standards of Safety

This course covers the concepts of health and safety. It details strategies about infection control and disease prevention. It explains in detail the concept of Nosocomial infections. Students are given an introduction about the chain of infection and modes of transmission of infection. The role of an AHP in storing and handling vaccines, sanitization, sterilization, and asepsis is discussed in detail.

Keyboarding and Data entry

Keyboarding the ability to input information at a keyboard, while typing. It is an essential skill required for data entry which is the process of entering data and updating information into a database. This course will introduce touch typing and allow the student to practice to help improve the speed and accuracy in typing.

Communication for Health

This course covers the different methods of communicating in a medical office. The proper use of fax and telephone is discussed in detail. The vital role of telephone manners in effective client communication is discussed. Strategies to deal with different types of callers and taking telephone messages is emphasized. Proper protocol for writing emails is outlined. The accuracy of written communication is highlighted. Face to face communication is discussed in detail.

Role, Ethics and Professionalism

This course highlights the dynamic and vital role of an Administrative Health Professional (AHP). The evolving role of the administrative health professional is explained in length. Identification of skills and desirable attributes of the administrative health professional are focused, as well as an overview of different employment options. Ethical principles and decision making are also discussed as required within the healthcare environment, while attitude and professional mannerism is highlighted.


Students will gain practical and hands-on experience to apply the knowledge and skills learned in class to real-world experiences in a professional capacity during a practicum placement.

Materia Medica / Pharmacology

The study of Materia Medica / Pharmacology equips students with knowledge about medications, their uses, side effects, and mode of action. Students will learn about these drugs in a systematic way as they are used in the treatment of different diseases.

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