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Medical Office Assistant & Unit Clerk Diploma

Next program start dates:
Monday, October 5, 2020
Monday, November 2, 2020
Apply Online
MOA & Unit Clerk Combined
Having both in one program provides better value
Friendly Environment
Instructor ensures students feel at ease in the classroom
Interactive Learning
Students are able to ask questions and learn extra skills

Medical Office Assistant & Unit Clerk Diploma


34 Weeks 30 In-Class 4 Practicum


Calgary Campus


Classroom Blended


Morning Evening Weekend

Medical Office Assistant & Unit Clerk Diploma

Program Overview

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Medical Office Assistant & Unit Clerk Diploma Summary

The Medical Office Assistant and Unit Clerk diploma program at ABM College provides students with sound knowledge of effective medical office administrative techniques, preparing them to work in a variety of medical care environments. Students are trained in multiple key areas including advanced medical office terminology, medical transcription, clinical and administrative procedures, billing and scheduling with Wolf & Med Access, filing records, Microsoft Office Suite, professional telephone etiquette, and more! Students finish with a four-week clinical practicum to get real-world experience they can add to their resume.

Medical Office Assistant & Unit Clerk Diploma Description

The ABM College Medical Office Assistant & Unit Clerk Diploma program is designed to provide students with the technology, business, and communication fundamentals needed to work within a health care office setting. This accelerated program provides students with exposure to current industry trends and real-world office settings. Additional program emphasis is placed on the development of student professional communication and the interpersonal skills required to successfully perform within a health care environment.

As health care is one of the fastest-growing industries within Canada, prospective students can look forward to a broad range of employment opportunities. Upon successful completion of this program, graduates are qualified to work in a variety of administrative roles within hospitals, long-term care facilities, medical clinics, or other health care centres.

Career Opportunities

  • Hospital Unit Clerk
  • Medical Clinic Office Assistant
  • Medical Receptionist
  • Laboratory Clerk
  • Physician’s Assistant

Salary Range

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Admission Requirements

Standard Admission

Students must meet ONE of these criteria*: Alberta High School Diploma or equivalent with minimum score of 50% in Grade 12 English and Mathematics on verified transcript -OR- General Equivalency Diploma (G.E.D.) with a minimum score of 450 in English and Mathematics, plus successful interview with ABM College Administration, and if student’s first language is not English, Canadian Language Benchmark of 5 with SLE Language Evaluation Test (Accuplacer) *All students must provide a medical certificate, proof of immunization for Hepatitis B, and complete CPR & First Aid certification prior to admission.

Mature Admission

Students must meet ALL of these criteria*: 1. At least 18 years of age prior to admission (BC residents must be 19 years of age) 2. Out of high school for at least two years prior to admission 3. Score of 15 or higher on Entrance Exam (Scholastic Wonderlic) OR 33 credits towards an Alberta High School Diploma or equivalent 4. Successful interview with ABM College Administration 5. If student’s first language is not English, Canadian Language Benchmark of 5 with SLE Language Evaluation Test (Accuplacer) *All students must provide a medical certificate, proof of immunization for Hepatitis B, and complete CPR & First Aid certification prior to admission.

I recently graduated at ABM College and I can say that I learned a lot. I had good teachers and there was good management of the school. After one week of my practicum, I got a job as a Medical Office Assistant in one of busiest family and walk-in clinic here in Calgary.

Leslie Tungpalan

Course Components

1. Microsoft Office

Course Description: This training will help students to effectively utilize all the features of Microsoft Office products, and increase productivity. Students become well versed in the Microsoft Word, Excel, Access, PowerPoint and Outlook applications. This 4-week module helps students sharpen their computer and Office skills and prepare for the main course modules.

2. Advanced Medical Terminology

Course Description: Students are introduced to anatomy and physiology of all the human body systems. Students learn from a cellular level to detailed structures including all the body systems and functions. The purpose of this course is to prepare students to work in a health care environment as medical language is the language of health care.

3. Pharmacology

Course Description: The study of pharmacology equips students with knowledge about medications, their uses, side effects and mode of action. Students will learn about these drugs in a systematic way as they are used in the treatment of different diseases.

4. Medical Transcription

Course Description: This course elaborates the role of a medical transcriptionist in the health care field. It highlights the professional skills needed to transcribe accurately. It introduces various technologies that are used in this field. This course prepares the student to support physicians in health care documentation.

5. Medical Software

Course Description: Students learn the use of common industry-standard medical softwares and their use in medical documentation. Computerized documentation is thoroughly explained. Students are prepared to work in a computerized environment.

6. Health Care Communication

Course Description: This course covers the different methods of communicating in a medical office. The proper and professional use of fax and telephone is discussed in detail, with emphasis in effective client communication and strategies to deal with different callers. The proper way of taking telephone messages is explained, along with protocols for writing emails. The accuracy of written communication is highlighted while face-to-face communication is discussed in detail.

7. Accounting

Course Description: This course covers basic accounting principles including debits and credits, balance sheet and Income statements. It outlines and explains the normal balances in accounts and explains in depth accounts payable procedures.

8. Office Procedures

Course Description: This course highlights the most important role of an administrative health professional in a medical office setting, which is appointment scheduling, both manual and electronic. This course covers several appointment booking styles, their advantages and disadvantages and how to manage booking appointments and diagnostic tests is outlined. Students are also introduced to health care plans, health cards and the importance of validating health cards. The course will highlight insured and uninsured services, and give an introduction to the way heath care bills are handled by the ministry, claims submission, and the billing cycle.

9. Role in Health Care Administration & Hospital Organization

Course Description: This Course highlights the dynamic and vital role of an Administrative Health Professional (AHP). The evolving role of the administrative health professional is explained in length. Identification of skills and desirable attributes of the administrative health professional are focused, as well as an overview of different employment options. Ethical principles and decision making are also discussed as required within the health care environment, while attitude and professional mannerism is highlighted.

10. Health Care Basics

Course Description: This course covers the concepts of health and safety. It details strategies about Infection control and disease prevention. It explains in detail the concept of Nosocomial infections. Students are given an introduction about the chain of infection and modes of transmission of infection. The role of an AHP in storing and handling vaccines is discussed in detail. Students get an introduction about different lab and diagnostic tests. Patient preparation for these tests is discussed in detail, along with different lab forms and their formats. In the lab, students learn hands-on to check vital signs and essential clinical skills needed in a health care setting.

11. Health Information Management

Course Description: This course introduces the students to the composition of health chart. The various documents of health record and its management are discussed. The legal aspect of a health chart and the Privacy Legislature are introduced. The importance of confidentiality is emphasized. Various components of a medical chart are discussed in detail.

12. Practicum

Course Description: This component requires a student to be placed in health care setting for four weeks, where they can have a hands-on experience translating the skills they have learned throughout the course.

Optional - Business Communication

Course Description: This course helps students explore and understand the role of communication in professional business settings. Attention is given to workplace culture, interpersonal and team communication, technology, professional presentations, research, meetings, and professional writing grounded in communication and business theory.

Optional - Resume Writing & Professional Skills

Course Description: Students work with a professional career counsellor to develop and optimize a professional resume to put forward for employers. Additional support in job searching, interview techniques, and other career transition skills are offered to ensure students have the best possible work prospects.

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