Help Desk Analyst Diploma

Help desk analyst diploma course
Next program start dates:
Monday, March 4, 2024
Monday, April 1, 2024
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Hands-on Training
Practical labs to ensure quick and efficient understanding of technical concepts
Add-on Skills
Students learn extra skills to ensure they can get a job after graduation
Interactive Learning
Instructors support students in real-time simulations to ensure easy learning
Diploma
Certificate

Help Desk Analyst Diploma

Duration

53 Weeks

Campus

Calgary

Offered

On-site / Online / Combination

Available

Evening

Help Desk Analyst Diploma Summary

ABM College’s Help Desk Analyst Diploma Program is your gateway to a successful IT career. Our program equips students with the necessary technical support strategies to excel in call centres or online tech support centres. Its comprehensive curriculum covers everything from responding to inquiries, assessing problems with equipment and applications, to effectively resolving issues for users. With customer service and communication training, you will also develop essential interpersonal skills that are crucial for thriving as a help desk analyst. The program culminates in a 4-week practicum placement, where students gain valuable real-world experience, making them highly sought-after professionals in the industry. Don't just dream about your career in tech, make it a reality with the Help Desk Analyst Diploma Program.

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Help Desk Analyst Diploma Highlights

Our 53-week Help Desk Analyst Diploma program helps students gain skills and experience they need to succeed in a fast-paced industry that demands quick and efficient IT support. Students learn technical support strategies, customer service and communication skills, and problem-solving techniques. 

Discover Key Features of the Help Desk Analyst Diploma Program: 

  • Prepares students for work in settings such as call centers or online tech support centers, where they can provide speedy and effective help desk support to customers. 
  • Graduates can start their careers as IT professionals in just 53 weeks. 
  • Students learn how to provide professional technical support, troubleshoot issues or errors, and give solutions for common technological problems.
  • Covers problem-solving for servers, computers, printers, and software programs like Windows.
  • Through a 4-week practicum placement, students gain hands-on experience in real office settings. 

Career Opportunities

  • Help Desk Analyst
  • Technical Support
  • I.T. Department Assistant
  • Online Tech Support
  • Call Centre Specialist

Salary Range

Help Desk Analyst Diploma Information Kit

This kit includes important details on the Help Desk Analyst Diploma program at ABM College.

Note: For non-domestic students with a study permit or visa, please see our International Students form here.

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Help desk analyst diploma course

Admission Requirements

Standard Admission

1. Successful completion of Grade 12 or equivalent. 2. Passing score on the Wonderlic Scholastic Level Exam. 3. Passing score on the Accuplacer Test. 4. Successful interview with ABM College Admissions.

Mature Admission

1. Applicants must be out of high school for at least two years. 2. Applicants must be at least 18 years of age prior to admission. 3. Passing score on the Wonderlic Scholastic Level Exam. 4. Passing score on the Accuplacer Test. 5. Successful interview with ABM College Admissions.

Detailed & International Requirements

For any other program or region-specific requirements, please contact one of our Admissions Advisors. For International Students, please refer to the International Students Admission Requirements.

Domestic Detailed Admission Requirements

ABM College is our own school, and I'm so proud of becoming a student here. Instructors are nice and the admin staff are very helpfull. I have built a great oppurtunity for my future.

Geraldine Miranda

Course Curriculum

1. Computer Hardware Essentials

In this course, students will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems. Based on CompTIA 220-1001 and, as you can see, they are heavily slanted towards hardware and networking.

2. IT Infrastructure & Troubleshooting

In this module, students will configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software. Troubleshoot and problem solves core service and support challenges while applying best practices for documentation, change management, and scripting, support basic IT infrastructure and networking, Configure and support PC, mobile and IoT device hardware.

3. Windows 10 deployment & configuration in clients

This class will teach students how to install and customize Windows 10 operating systems and new Windows servicing models, as well as how to efficiently keep Windows updated.

4. Fundamentals of Networking

Students learn network technologies, media and topologies, installation and configuration, management, and security. This module will also cover internet utilities, ports and protocols, connection devices, network models, TCP/IP, DNS and URLs. The students will learn network troubleshooting and local networks (LANs), wide area networks (WANs), the internet and all of the hardware and software they will use in the industry.

5. Implementing Security in IT

This module teaches students how to implement sound security protocols and to mitigate security risks. They will learn how to quickly and effectively respond to security risks, identify where the security breaches took place, and design a secure network on the cloud.

6. Introduction to Linux Administration

Course Description: Students are introduced to common tasks in major distributions of Linux, including Linux command line, basic maintenance, installing and configuring workstations and networking.

7. I.T. Service Management - ITIL Foundation

Course Description: Students get an overview of the ITIL Service Lifecycle, its processes and various functions.

8. Practicum

Students will gain practical and hands-on experience to apply the knowledge and skills learned in class to real-world experiences in a professional capacity during their practicum placement.

9. Fundamentals of Database

Fundamentals of Database In this module , students will learn about the fundamental concepts necessary for designing, using, and implementing database systems and database applications. Database management systems are essential for businesses because they offer an efficient way of handling large amounts and multiple types of data. The ability to access data efficiently allows companies to make informed decisions quicker.The students will learn SQL, a domain-specific language used in programming and designed for managing data held in a relational database management system (RDBMS), or for stream processing in a relational data stream management system.

10. Working with MS Office Applications

Microsoft Office is a suite of applications designed to help with productivity and completing common tasks on a computer. Students will learn the skills to create and edit documents containing text and images, work with data in spreadsheets and databases, and create presentations and posters. Learning Microsoft Office has significant benefits for the daily workflow, productivity, and career possibilities. Microsoft Office skills are indispensable across a plethora of industries and professions, and give students an advantage in the workplace.Students will learn intermediate level Word,Excel ,Powerpoint and Access applications in this module.

11. Career Prep

Students work with a professional career counsellor to develop and optimize a professional resume to put forward for employers. Additional support in job searching, interview techniques, and other career transition skills are offered to ensure students have the best possible work prospects.

12. Business Communication

Designed to enable students to communicate comfortably through writing and speaking, this course will enhance their ability to express and receive information effectively.

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