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Service desk analysts are IT professionals who help customers resolve their technical issues. They are trained to deliver excellent customer service and support services for an organization.

Being a help desk analyst means your primary role is to provide support for customers looking for solutions to their IT problems. Having thorough technical knowledge is one of the most important things when resolving technical problems.

This is a comparison that results in very few differences, as both roles overlap in providing technical support for customers. While help desk or service desk roles will involve more of a remote assistance position, the technician role will often include going on-site to resolve IT problems.