This is a comparison that results in very few differences, as both roles overlap in providing technical support for customers. While help desk or service desk roles will involve more of a remote assistance position, the technician role will often include going on-site to resolve IT problems.
Help desk analysts are the first point of contact for customers, which means they have an extensive list of duties to perform. This includes keeping daily records, troubleshooting IT problems, writing manuals, among more.
Technicians often have IT education to help resolves hardware and software issues for customers and employees. The primary duties will include installing network equipment, providing technical support, performing troubleshooting to isolate problems, and more.
To summarize, there are more similarities between the positions than there are differences. Help desk analysts and IT technicians both provide support and help people resolve their technical problems. They collect feedback, and keep out technological world spinning.
For more information, check out the Help Desk Analyst diploma program at ABM College.
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