5 Must-Have Skills For a Human Resources Administrator

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    eing a Human Resources (HR) Administrator is not an easy job and calls for a specific set of administrative skills. The position requires multitasking abilities and is high-stress, highly paced, and tough. Human resources administrators are structured and use simple language when explaining concepts for effective communication.

    As an HR administrator, you work with directors and human resources managers to provide a full range of administrative services. You serve as the initial point of contact for all clients of the human resources department, offering a successful HR administration service for the employment lifecycle and coordinating HR recruitment systems through software. Administrators of human resources ensure that employees' HR records are accurate, including full-time, part-time, and hourly-paid employees as well as bank staff. HR administrators also generate and maintain HR reports.

    Are you considering HR administration as a career? Do you want to expand your skill set to help you advance your career as an HR administrator? In this blog, we have distilled the top five skills that you may master to excel in your profession as an HR administrator. Let’s delve into their details one by one. 

    Excellent Communication  

    It's important for an HR administrator to possess excellent communication skills.
                  Image by Drazen Zigic on Freepik

    It is important for HR administrators to communicate effectively as they are in charge of communication throughout the organization. You must be able to modify the communication approach to fit the needs of people from all levels and departments, as well as those with different goals.

    Additionally, it is imperative to communicate externally because it facilitates interactions with stakeholders outside the company, such as potential investors and employees. To articulate and deliver ideas in line with corporate policies, HR administrators must have strong written, oral, and internal communication abilities. They also assist in interviewing candidates, which calls for good listening skills to hear out workers who have workplace issues.

    To keep all HR-related operations running smoothly, human resources administrators collaborate with other HR professionals and the entire team. As a result, effective written and verbal communication is crucial for fulfilling administrative tasks.

    Conflict Resolution

    Conflict resolution involves recognizing disputes and resolving them in a rational, equitable, and effective manner. It is the process of resolving discrepancies or disputes caused by conflicting viewpoints, goals, and needs. Since all employees go to HR with their complaints, HR is the center of conflict management. Conflict resolution or management is a difficult task that calls for perseverance, training, and intuition. Ignoring a disagreement does not constitute resolving it so HR administrators have to use their problem-solving skills to manage conflicts. 

    You must possess good negotiation skills to be able to resolve conflicts and disagreements in the workplace. 

    Making Sound Decisions

    HR administrators have to analyze various factors to make sound decisions..
                   Image by Drazen Zigic on Freepik 

    HR administrators have to make sound decisions by analyzing facts and data. It's important to pay attention to procedures including hiring, training, and administrative tasks related to these processes for making appropriate decisions. 

    Effective decision-making entails deciding between alternative approaches to a challenge. HR administrators arrive at decisions using an intuitive, rational, or a blend of the two processes. So, in order to make sure their work is completed on time, they need the ability to be self-motivated and make wise decisions.


    One of the important responsibilities of HR administrators includes ensuring that the company complies with all legal requirements. They also keep a check on whether all internal and external laws and regulations are followed, and that the staff members are knowledgeable about any compliance-related issues.

    As an HR administrator, you aid the company in upholding internal regulations and legal requirements. You are responsible for enforcing laws on all fronts and at all levels, as well as providing advice in these areas.

    Some of the HR administrator's duties under compliance are as follows:

    • Creating employee handbooks
    • Organizing training and educating
    • Assisting in selecting appropriate talent
    • Arranging for a regular HR compliance audit
    • Investigating workplace mishaps
    • Examining prospective employees' backgrounds
    • Evaluating healthcare data

    If you possess experience and expertise in compliance matters, you can be a good asset to the organization. 

    Technical Administrative Skills 

    Technical skills are must for managing HR related matters for HR administrators.
                      Image by Ijeab on Freepik

    Updating internal databases, handling HR paperwork, and maintaining personnel records are all examples of technical administrative tasks performed by HR administrators.

    HR professionals can better organize their work with the use of HR software. The allocation of employees’ personal and professional data is possible with this personnel management system. HR software applications are a good technical ability to add to your resume because nearly all firms are using technology to better organize their HR data.

    HR administrators use various software to manage general administrative duties and employee documentation. Computer knowledge is also essential for HR administrators, whether they are generating reports or maintaining databases.

    The technical skills that are in high demand include Microsoft Office, database management, onboarding management, recruiting, collaboration, compliance, Outlook, customer service, data entry, employee relations management, Microsoft Excel, scheduling, facilitation, and performance management.

    Final Thoughts 

    Besides the above-mentioned skills, becoming a successful HR administrator requires proficiency in multitasking, flexibility, agility to learn new things, collaboration, and various other skills. 

    If you’d like to upskill or acquire industry-relevant skills in HR, ABM College’s Human Resources Administrator training courses can help you advance your career in just 48 weeks. Offered in Ontario, this program equips students to enter the HR workforce and achieve their career goals. 

    Having knowledge about administrative skills can also help you to gain an edge over the competition. You can also explore our administrative assistant diploma program and business administration diploma program to get in-depth experience in the administrative arena. 

    Contact us to learn more about our programs.

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