Necessary skills required to be a successful Medical Office Assistant and Unit Clerk

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    o increase your likelihood of success in pursuing a career as a Medical Office Assistant (MOA) and Unit Clerk, it is crucial to acquaint yourself with the essential skills required in this profession. Neglecting this step may hinder your chances of achieving your goals.

    To expand on this, the role of a Medical Office Assistant requires proficiency in a range of soft and hard skills. Let’s delve deeper into the explanation of both soft and hard skills that are necessary to be a successful Medical Office Assistant and a Unit Clerk.  

    Medical Office Assistant Soft Skills


    Firstly, excellent organizational abilities are vital for managing medical records, scheduling appointments, and maintaining a systematic workflow in a busy healthcare environment. This even helps an MOA to be a multi-tasker. 


    Strong communication skills are essential for effectively interacting with patients, doctors, and other healthcare professionals. This includes active listening, being empathetic, and effectively conveying information. 


    Having excellent problem-solving skills can greatly assist you during your workday in the office. By being proficient in problem-solving, you will be able to thoughtfully analyze situations, recognize problems, devise effective solutions, and ultimately resolve issues. This ability to navigate challenges contributes to creating a serene and organized environment.

    Medical Office Assistant Hard Skills

    Apart from soft skills Medical Office Assistants and Unit clerks should have hard skills to survive in the current industry standards. There are certain skill sets which will help the MOA’s to enhance their career goals. 

    Medical Terminology

    Medical office assistants and unit clerks must also be knowledgeable about medical terminology. They must be able to accurately interpret medical charts and documents, and understand medical abbreviations. They should also be familiar with common diseases, treatments, and procedures. Additionally, they should be able to answer basic questions about medical terminology.

    Electronic Health Records

    In the electronic era, where things and data are managed electronically MOAs should know different types of software, such as word processing, spreadsheets, and presentation software. They should also be familiar with the use of online tools, such as email, instant messaging, and video conferencing. Additionally, MOAs should be familiar with the software used by their companies to store and manage data. 

    Billing and Coding

    Translating health services into codes for insurance claims is an integral part of medical billing and coding, which, when done proficiently, can greatly contribute to streamlined financial transactions and minimize the occurrence of billing mistakes. Health services codes must be accurately and correctly entered into the claims system to ensure payment. Without accurate coding, claims can be denied or delayed, resulting in costly delays in payment and potential revenue losses. Additionally, incorrect coding can lead to audit errors, which can be costly and time-consuming to resolve.

    Final Thoughts

    Medical office assistant talking to a female patient
    Image by Freepik

    By recognizing the significance of these skills and actively working on developing them, you can enhance your chances of a successful career as a Medical Office Assistant and a unit clerk. These skills include communication, problem-solving, organization, and time management. Additionally, a Medical Office Assistant should be able to handle multiple tasks and prioritize them accordingly. Finally, they must possess excellent interpersonal skills and can work effectively in a team. 

    Learn more about becoming a MOA and how different it is from an administrative assistant.  MOAs are also expected to be knowledgeable in medical terminology and basic medical concepts. They should also be knowledgeable in medical software and be able to navigate electronic health records. Finally, they must be able to think critically and make decisions independently. 

    If you want to learn more about this program visit us today or contact us for more information. 

    Read more about the Benefits Of Taking A Medical Office Assistant Diploma. 

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